Group Reservations Agent

2 weeks ago

Makati City, National Capital Region, Philippines HIS Global Business Inc. Full time ₱300,000 - ₱400,000 per year

Key Duties and Responsibilities:

  • Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details
  • Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing, policy, reporting, and security procedures
  • Confirm, process, and follow up with accounts payables and receivables to coordinate and complete the reconciliation process with Finance in order to provide customer with detailed and accurate reconciliation document
  • Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
  • Accountable for entering data throughout the life of an event in the various technology tools such as Meetings, Project Management, Reservations and Time Tracking Technologies
  • Plan group travel effectively and efficiently through the established standards, and with meticulous attention to detail according to client provided parameters
  • Stay current with supplier and industry trends through attendance of team meetings and supplier onsite and offsite presentations
  • Works in conjunction with the Group air team to meet client defined meeting parameters and proactively escalating client, supplier, or program issues to management for timely resolution.

Requirements:

  • Minimum 4 years of recent working experience as a Group Reservation Agent.
  • Fluency in French for business communication is a plus but not required.
  • Must have Sabre Experience, Amadeus is a plus
  • Knowledgeable in airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts.
  • Exceptional communication skills: verbal, written, presentation and consultative skills.
  • Strong domestic, trans border and international travel knowledge required.
  • Ability to travel to client events, as required
  • Advanced skills in Cvent and Microsoft Office Suite (including Excel) an asset
  • Flexible in any schedule and willing to work onsite in Makati

Benefits:

  • Night Shift Allowance
  • Yearly Performance Appraisal
  • Skill Set Appraisal
  • HMO & Group Life Insurance
  • Government-mandated (SSS, PHIC, and HDMF)
  • Annual Team Building Activities
  • Monthly Celebrations

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance

Work Location: In person

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