Group Reservations Agent

2 weeks ago

Makati City, National Capital Region, Philippines H.I.S GLOBAL BUSINESS, INC. Full time ₱96,000 - ₱600,000 per year

Company Description:

H.I.S. Group is a global leader in travel, hospitality, and innovative services with 131 companies, 11,816 employees, and a presence in 58 countries worldwide. With businesses spanning travel, hotels, theme parks, insurance, mobile, and cutting-edge projects like the world's first robot-staffed hotel, H.I.S. continues to deliver excitement and innovation on a global scale. Guided by our philosophy "KOKORO ODORU" – being curious, excited, and inspired – we create opportunities that connect people, cultures, and possibilities.

Key Duties and Responsibilities:


• Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details


• Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing, policy, reporting, and security procedures


• Confirm, process, and follow up with accounts payables and receivables to coordinate and complete the reconciliation process with Finance in order to provide customer with detailed and accurate reconciliation document


• Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications


• Accountable for entering data throughout the life of an event in the various technology tools such as Meetings, Project Management, Reservations and Time Tracking Technologies


• Plan group travel effectively and efficiently through the established standards, and with meticulous attention to detail according to client provided parameters


• Stay current with supplier and industry trends through attendance of team meetings and supplier onsite and offsite presentations


• Works in conjunction with the Group air team to meet client defined meeting parameters and proactively escalating client, supplier, or program issues to management for timely resolution.

Qualifications:

Minimum 4 years of recent working experience as a Group Reservations Agent.

Fluency in French for business communication is a plus but not required.

Must have hands on Sabre Experience, Amadeus is a plus

  • Knowledgeable in airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts.
  • Exceptional communication skills: verbal, written, presentation and consultative skills.
  • Strong domestic, trans border and international travel knowledge required.
  • Ability to travel to client events, as required
  • Advanced skills in Cvent and Microsoft Office Suite (including Excel) an asset
  • Flexible in any schedule and willing to work onsite in Makati

Benefits:

  • HMO Coverage
  • Life Insurance
  • Skill Allowances
  • Punctuality Incentives
  • Performance Incentives
  • Yearly Performance-Based Increase
  • Monthly Celebrations
  • Quarterly Engagement Activities

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