E-commerce Customer Support Agent

2 weeks ago

Paranaque City, Calabarzon, Philippines BruntWork Full time ₱40,000 - ₱60,000 per year

This is a remote position.

Job Highlights:
  • Contract type: Independent Contractor
  • Schedule:  11 am-8pm weekdays, 8am-5pm weekends as per roster AET
Client Timezone: Australian Eastern Time

Client Overview

Join a leading Australian furniture and home goods company that has revolutionized online retail through innovative technology and exceptional customer experience. This dynamic e-commerce business has successfully integrated cutting-edge AI systems to streamline operations while maintaining the human touch for complex customer interactions. The company experiences exciting seasonal peaks including major sales events, offering variety and growth opportunities in a fast-paced digital retail environment.

Job Description

Become the voice of an innovative Australian brand where you'll handle sophisticated customer interactions that require human expertise beyond automated systems. You'll work with state-of-the-art customer service technology while managing high-value, complex inquiries across multiple channels. This role offers the opportunity to develop advanced customer service skills in a thriving e-commerce environment, supporting customers during their most important shopping decisions and peak retail periods like Black Friday and holiday seasons.

Responsibilities
  • Handle inbound and outbound phone calls with Australian customers, providing expert guidance and support
  • Manage live chat conversations and respond to non-live customer tickets with professionalism and efficiency
  • Process pre-purchase sales inquiries and provide detailed product guidance to help customers make informed decisions
  • Resolve delivery inquiries and logistics-related concerns, ensuring smooth customer experiences
  • Tackle complex customer service issues that require advanced problem-solving skills and human intervention
  • Provide coverage during peak Australian business hours, including evening shifts when customers need support most
  • Deliver weekend customer support coverage to ensure consistent service availability
  • Maintain exceptional quality standards and professionalism in all customers interactions
Requirements
  • Previous customer support experience, preferably in retail or e-commerce environments
  • Experience speaking with Australian businesses and customers
  • Willing to work on Saturdays and Sundays as part of the regular schedule
  • Excellent attendance record in past companies
  • Advanced problem-solving skills to handle complex customer inquiries effectively
  • Experience managing multiple communication channels including phone, chat, and email
  • Adaptability to work in a fast-paced, technology-enhanced customer service environment
Benefits Independent Contractor Perks:
  • HMO Coverage for eligible locations
  • Permanent Work from home
  • Immediate Hiring
  • Steady Freelance job
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_28320_JOB

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