Top Client Success Specialist
1 week ago
We're seeking a seasoned Client Partner to lead our client success initiatives.
This role is ideal for someone with strong communication and relationship-building skills, as well as experience driving renewals and customer advocacy programs.
You will be responsible for building lasting client relationships that drive trust, value, and security, and contribute to the growing cybersecurity space.
- Serve as the primary post-sale contact for assigned clients, conducting regular check-ins to review progress, address issues, and share updates.
- Track and report on defined customer health metrics and proactively identify and address risks to ensure a positive customer experience.
- Own the renewal process for assigned accounts, ensuring timely completion, and collaborate with Sales on expansion opportunities or complex negotiations.
- Onboarding & Handoff
- Ongoing Relationship Management
- Advocacy & Marketing Support
- Feedback & Insights
This Client Partner position requires 5+ years of experience in customer success, account management, or client-facing roles in a B2B environment. Familiarity with Asana, Slack, and Zoho is a plus, as well as experience in cybersecurity, IT, or compliance.
Benefits- Competitive Salary Package
- Day 1 HMO coverage with free dependent
- Permanent WFH arrangement
- Salary Advance Program through our banking partner
- Unlimited upskilling through Emapta Academy courses
- Free 24/7 access to office gyms with a free physical fitness trainer
- Exclusive Lifestyle perks (hotel and restaurant discounts, and more)
- Unlimited opportunities for employee referral incentives across the organization
- Total of 20 annual leaves (including 5 credits convertible to cash)
- Mentorship and exposure to global leaders and teams
- Diverse and supportive work environment
We are a U.S.-based cybersecurity company dedicated to helping businesses safeguard their digital assets and build resilient operations. Through cutting-edge technology and expert-led services, we empower organizations to manage compliance, mitigate risks, and strengthen customer confidence in an evolving digital landscape.
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