Lead Client-Facing Teams

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerSupport Full time ₱4,500,000 - ₱6,000,000

Job Title: Customer Support Team Lead

About the Role:

This is an exceptional opportunity to lead a talented team of customer support specialists. As a Customer Support Team Lead, you will play a crucial role in guiding and developing our client-facing teams.

Key Responsibilities:

  • Salesforce Expertise: You will oversee daily support operations, including ticket management, call queues, and escalations, ensuring seamless client experiences.
  • Team Development: Supervise, mentor, and develop a team of skilled customer support specialists to deliver outstanding service levels.
  • Performance Monitoring: Monitor team performance, set key performance indicators (KPIs), and ensure consistent delivery of top-tier service.
  • Critical Issue Resolution: Handle complex customer issues and serve as the point of escalation for high-priority cases.

Requirements:

  • Professional Communication: Possess professional English fluency.
  • Leadership Skills: Demonstrate strong leadership and coaching abilities, with a proven track record of motivating and developing teams.
  • Experience: Minimum 3 years of experience in customer support, with at least 1 year in a supervisory or team lead role.

Work Environment:

This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you are passionate about delivering exceptional customer support and thrive in a dynamic environment, we invite you to apply for this exciting opportunity.

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