Key Client Support Role

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,250,000
Operations Support Specialist

This role involves providing essential support to multiple clients across various channels, ensuring exceptional customer service and efficient resolution of technical and operational inquiries.

  • Manage and prioritize tasks across multiple client accounts, adapting to varying client needs and requirements.
  • Maintain accurate and up-to-date records of client interactions and service requests.
  • Provide exceptional customer service through various channels, including email, chat, and phone support.
  • Address customer inquiries and resolve issues promptly and professionally.
  • Perform back-office tasks, such as data entry, report generation, and process documentation.
  • Provide basic technical support and troubleshooting to non-technical users.
  • Clearly explain technical steps and terminology in a user-friendly manner.
  • Escalate complex technical issues to appropriate teams as needed.
  • Meet and exceed defined SLAs and performance metrics for each assigned client account.
  • Adhere to established processes and procedures, ensuring compliance with client and company standards.
  • Monitor and report on performance metrics.

This organization is a recognized global business process outsourcing (BPO) provider that delivers exceptional value and specializes in Customer Support, Tech Support, Customer Success, and Back Office Support.

We prioritize our people, fostering a healthy and supportive work environment that enhances employee satisfaction and boosts performance metrics. Our inclusive culture makes us an attractive employer for top talent, offering a rewarding career path for all employees.

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