
Client Success Advocate
1 week ago
We are seeking a dedicated individual to enhance client experiences and drive success.
Key Responsibilities:- Escalation Resolution (60%): Handle complaints, resolve issues within established criteria, and provide support to team members.
- Team Leadership (10%): Manage the daily performance of the Client Experience Team, conduct quarterly evaluations, and oversee recruitment processes.
- Process Improvement (20%): Review procedures and client experience pathways for enhancements, analyze client data, and contribute to policy development.
- Task Automation (5%): Identify tasks that can be automated or outsourced, manage training, and transfer knowledge effectively.
- Customer Satisfaction (5%): Manage Net Promoter Score surveys, monitor results, and implement initiatives to grow our customer satisfaction score.
Main Skills: Strong communication, problem-solving, and leadership skills are required. The ideal candidate will possess excellent organizational and time management abilities.
Benefits: This role offers opportunities for growth, development, and recognition in a dynamic and supportive environment.
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