Top IT Technical Support Specialist Job Opportunity

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱5,500,000 - ₱8,500,000
IT Technical Support Specialist

We are seeking an IT technical support specialist to provide expert technical assistance and support to our end-users. The successful candidate will possess strong problem-solving skills, excellent communication skills, and the ability to work independently in a fast-paced environment.

About the Role
  • This is an exciting opportunity for an IT professional looking to take their career to the next level by providing top-notch technical support to our organization.
  • The ideal candidate will have experience with Windows 10/11, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero, as well as proficiency with Microsoft Office products, particularly Excel.
  • As a key member of our IT team, you will be responsible for troubleshooting and resolving IT problems, installing and maintaining computer systems, mobile devices, software, printers, and peripherals, and managing system user accounts and access permissions.
  • You will also be responsible for logging, managing, and responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions.
Requirements
  • Possess a degree in Information Technology / Computer Science, or a related field.
  • A minimum 3 - 5 years prior experience providing support in three or more of the following areas: Windows 10/11, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero.
  • Experience with remote support and management applications (e.g. TeamViewer, AnyDesk, VNC) and help desk software (e.g. Freshdesk, Zendesk, Jira).
  • Proficiency with Microsoft Office products, particularly Excel.
  • Possess strong attention to detail and problem-solving skills.
  • Well-developed English written and verbal communication skills.
Benefits

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us.

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