Enterprise Client Success Specialist
1 week ago
Job Summary:
">- The ideal candidate will possess exceptional client-facing skills and a strong ability to foster long-term relationships. They should have experience in operations management, client success, or account management.
About the Role:
">- We are seeking a seasoned professional to lead our enterprise clients through a comprehensive onboarding process, ensuring seamless transitions from sales to operations.
- This role involves overseeing service delivery across multiple teams, implementing strategies to optimize workflows, and monitoring key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
- The Client Operations Manager will also be responsible for managing Project and Campaign Managers, providing guidance, accountability, and performance support.
- In addition, they will work closely with internal teams to maintain data security and operational integrity.
Requirements:
">- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.
- Proven track record of leading cross-functional teams and managing enterprise-level clients.
- Strong communication, negotiation, and relationship-building skills.
- Proficiency with CRM tools (e.g., Salesforce), project management platforms (e.g., Asana, Basecamp), and data reporting tools.
Why You'll Thrive Here:
">- Meaningful Work: Drive client success for global organizations.
- Growth Opportunities: Be part of a fast-growing company with room to advance.
- Flexible Work Environment: 100% remote, work from the comfort of your home.
- Collaborative Culture: Work with passionate, purpose-driven professionals.
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