Client Intake Professional

1 week ago


Pagadian, Zamboanga Peninsula, Philippines beBeeClientEngagement Full time ₱50,000 - ₱70,000

Job Title: Client Engagement Specialist

We are seeking a skilled and motivated individual to fill the role of Client Engagement Specialist. This position involves handling inbound and outbound calls, guiding clients through the intake process, and capturing case details.

The successful candidate will be responsible for:

  • Making outbound calls to follow up on leads from various sources.
  • Handling inbound calls to support team collaboration and workflow continuity.
  • Building rapport with clients and handling objections in a professional manner.
  • Meeting daily and weekly call volume targets and conversion benchmarks.
  • Accurately capturing and updating client information using CRM tools.
  • Managing rejections and escalating qualified leads efficiently.
  • Providing clear and timely updates on availability and performance blockers.
  • Participating in coaching sessions and applying feedback proactively.

Requirements:

  • Law graduates, paralegals, or candidates with experience in customer service or call centers are welcome.
  • Strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment (headset, PC).

Preferred Qualifications:

  • Proactive and adaptable, with a keen ability to learn quickly.
  • Experience in legal case intake and client qualification processes.
  • Familiarity with AI-powered call analysis tools or willingness to learn and adapt.

Benefits:

  • Opportunity to work in a dynamic and growing organization.
  • Chance to develop skills and expertise in client engagement and intake processes.
  • Collaborative and supportive team environment.


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