
Full-Time Client Onboarding Specialist
1 week ago
This role involves leading new client onboarding for full-time positions. You will be responsible for the successful implementation and training of software to drive adoption.
Key Responsibilities- Define and maintain the implementation program for small to medium clients, including timeline, stakeholders, and key deliverables.
- Own the implementation process end-to-end for assigned accounts, ensuring successful implementation and training of the software.
- Establish accurate expectations with clients and internal stakeholders.
- Actively communicate with Account Executives and Customer Success Managers regarding client progress.
- Assist with high-severity requests or issue escalations as needed.
- Customer-facing experience: At least three years of experience onboarding new clients for a SaaS company, particularly managing larger, more complex customer implementations.
- Prior payroll experience: Experience with US payroll, either in an implementation capacity or in managing payroll in-house.
- Basic spreadsheet/database skills, and the ability to quickly learn more.
- Startup experience of 1 to 3 years.
- Experience with PH payroll.
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