Key Performance Manager for Training Excellence
1 day ago
We are seeking a seasoned Key Performance Manager for Training Excellence to join our team at Neksjob. This role offers an exciting opportunity to make a significant impact on our organization's success by driving training excellence and performance improvement.
About the RoleThe Key Performance Manager for Training Excellence will be responsible for managing a team of trainers and content developers/writers, with a focus on delivering high-quality training programs that meet business needs. You will work closely with stakeholders to analyze performance trends, identify areas for improvement, and develop targeted training interventions to address performance gaps.
Main Responsibilities- Analyze performance data to identify trends and areas for improvement, using this insights to inform training needs analysis and program design;
- Manage a team of trainers and content developers/writers, providing guidance and support to ensure the delivery of high-quality training programs;
- Develop and implement end-to-end training needs analysis (TNA) processes to ensure accurate identification of training requirements;
- Create and maintain comprehensive training reports, including training trends and activity reports, to communicate key findings and recommendations to stakeholders;
- Maintain up-to-date knowledge of adult learning theory and best practices in training management to inform program design and delivery;
- A minimum of 7 years overall work experience, with at least 5 years in a leadership capacity;
- At least 2-3 years of work experience in the Contact Center/BPO industry;
- Strong background in training or teaching, with at least 2-3 years of experience in this field;
- Proven experience in training management, with a focus on delivering high-quality training programs that meet business needs;
- Excellent presentation and communication skills, with the ability to present complex information in a clear and concise manner;
As a Key Performance Manager for Training Excellence at Neksjob, you can expect to enjoy a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that supports innovation and collaboration.
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