Transformation Excellence Leader

11 hours ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time

**Job Overview at Gratitude Philippines**

We are seeking a highly experienced Transformation Excellence Leader to join our team. This role is responsible for facilitating process improvement and assisting business owners in enhancing existing process performance.

**Key Responsibilities:**

  • Foster a culture of excellence by delivering Operational/Delivery Excellence training and coaching on business excellence principles.
  • Collaborate with the organization to create, monitor, measure, and analyze standardized processes.
  • Support the development and implementation of a formal management review of Key Performance/Operating results.
  • Provide input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.
  • Facilitate cross-functional Process Improvement Initiatives and root cause analysis.
  • Implement strategic quality direction into operational guidelines and practices.
  • Develop support assets to track operational excellence success stories and lessons learned.
  • Communicate salient quality issues and business opportunities to key management stakeholders.

**Requirements and Qualifications:**

  • A Black Belt Trained or Certified professional with relevant experience in AI and RPA.
  • At least 15 years of overall experience in Business Excellence under BPO or Shared Services industry.
  • 10+ years of leadership experience.


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