Transformation Excellence Leader
11 hours ago
**Job Overview at Gratitude Philippines**
We are seeking a highly experienced Transformation Excellence Leader to join our team. This role is responsible for facilitating process improvement and assisting business owners in enhancing existing process performance.
**Key Responsibilities:**
- Foster a culture of excellence by delivering Operational/Delivery Excellence training and coaching on business excellence principles.
- Collaborate with the organization to create, monitor, measure, and analyze standardized processes.
- Support the development and implementation of a formal management review of Key Performance/Operating results.
- Provide input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.
- Facilitate cross-functional Process Improvement Initiatives and root cause analysis.
- Implement strategic quality direction into operational guidelines and practices.
- Develop support assets to track operational excellence success stories and lessons learned.
- Communicate salient quality issues and business opportunities to key management stakeholders.
**Requirements and Qualifications:**
- A Black Belt Trained or Certified professional with relevant experience in AI and RPA.
- At least 15 years of overall experience in Business Excellence under BPO or Shared Services industry.
- 10+ years of leadership experience.
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