Professional Training and Development Manager
1 week ago
About Neksjob Corporation
We are a dynamic company seeking a skilled professional to lead our training and development team in Taguig.
Job Summary
The BPO Training and Development Associate Manager will oversee the delivery of high-quality training programs, manage a team of trainers and content developers, and analyze performance trends to implement effective intervention programs.
Key Responsibilities
- Conduct thorough needs analysis to identify training gaps and develop targeted curriculum.
- Design and deliver comprehensive training programs, including workshops and coaching sessions.
- Analyze performance data to identify areas for improvement and implement corrective action.
- Collaborate with the operations team to ensure seamless integration of training programs into business processes.
Requirements
To be successful in this role, you should have:
- A minimum of 7 years of experience in training and development, with at least 2 years in the contact center or BPO industry.
- A proven track record of leading teams and implementing effective training programs.
- Excellent presentation and communication skills.
- The ability to analyze complex data and make informed decisions.
Benefits
This role offers a competitive salary of approximately PHP 150,000 per month, based on industry standards and location. Additional benefits include opportunities for career growth and professional development.
Working Conditions
This is a mid-shift position, with weekends off. Project rest days may vary depending on operational needs.
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