Digital Transformation Excellence Lead
1 week ago
Neksjob Corporation seeks a seasoned professional to spearhead our Business Transformation efforts as a Transformation Excellence Lead. This strategic role is designed for an experienced leader who can drive operational excellence, foster a culture of continuous improvement, and lead cross-functional teams in achieving business objectives.
About the Role:
- Foster a collaborative environment to drive process improvements and support business owners in enhancing existing processes through data analysis, expertise, and employee input within a project framework.
- Develop and deliver training programs on Operational/Delivery Excellence and coach business leaders on business excellence principles.
- Collaborate with the organization to design, implement, and monitor standardized processes, ensuring seamless execution and maximum efficiency.
- Support the development and implementation of a comprehensive management review process for Key Performance/Operating results, providing training and coaching to all functional areas on measurement principles.
- Contribute to the creation of weekly/monthly Key Performance Indicator (KPI) reports and review meetings, offering valuable insights and recommendations.
- Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis, driving decisive action towards sustained improvement.
- Implement strategic quality direction into operational guidelines and practices, further expanding the quality culture across the organization.
- Promote the development of support assets, such as tracking tools for operational excellence success stories and tracking of root cause/lessons learned from actual delivery experiences.
- Maintain open communication channels with key management stakeholders regarding critical quality issues and business opportunities.
Requirements:
- A local candidate preferred, but open to non-local candidates.
- Black Belt trained or certified with relevant experience in AI and RPA.
- At least 15 years of overall experience in Business Excellence under BPO or Shared Services industry.
- A minimum of 10 years of leadership experience.
Salary Estimate: $120,000 - $180,000 per year, depending on location and qualifications.
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