Operational Excellence Director

7 days ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time

**About the Role**

Gratitude Philippines is seeking an experienced Operational Excellence Director to join our team. As a key member of our leadership team, you will be responsible for driving business growth and excellence across our operations.

**Job Summary**

We are looking for a seasoned professional with a strong background in operations management to lead our Service Delivery Operations team. The ideal candidate will have 8-12 years of work experience, with 5-10 years of supervisory experience, and a preferred financial background.

**Key Responsibilities**

The Operational Excellence Director will be responsible for managing and developing the Service Delivery Operations team. This includes career management, training, engagement, mentoring, succession planning, and annual performance processes.

The role also involves managing Solution Delivery, ensuring execution of delivery work across one or more service delivery operations, and driving optimization of delivery of standard solutions within areas of expertise.

Additionally, the Operational Excellence Director will manage to Contract Operational and Financial Commitments, including managing and reducing costs on standard offerings, assets, technologies, licenses, facilities, and subcontractors (where required).

The role requires close collaboration with Delivery Account Management Leaders and Commercial Directors to address performance issues, create operational approaches, and implement continuous improvement.

**What We Offer**

As an Operational Excellence Director at Gratitude Philippines, you can expect a competitive salary range of $60,000 - $100,000 per year, depending on your qualifications and experience. Our company offers a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package.

**Requirements**

To succeed in this role, you should have a Bachelor's degree in Business Administration, Operations Management, or a related field, and a minimum of 8 years of relevant work experience. You should also possess excellent leadership and communication skills, with the ability to drive results-oriented teams and build strong relationships with stakeholders.



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