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Workforce Planning Specialist

1 week ago

Manila, National Capital Region, Philippines Trip Group Full time

About Our Company

Trip.com Group was founded in 1999 and is headquartered in Shanghai, China.

We have a strong presence in Asia and the global market, with a focus on continuous expansion and growth.

Key Responsibilities:

  1. Determine staffing needs based on volume forecasts for short-term and long-term periods.
  2. Manage and analyze data to optimize schedule efficiency and reduce labor costs.
  3. Evaluate and adjust scheduling strategies to improve overall performance.
  4. Analyze and address issues that impact SLA compliance.
  5. Collaborate with cross-functional teams to implement process improvements.

Qualifications:

  1. Bachelor's degree in relevant field such as Business Administration or Operations Management.
  2. Minimum 3 years' experience in workforce planning, preferably in a customer-facing industry.
  3. Expertise in forecasting, scheduling, and labor cost optimization.
  4. Effective communication and problem-solving skills.
  5. Ability to work independently and collaboratively in a fast-paced environment.