Workforce Management

Job Description:As a Workforce Supervisor at eClerx Philippines, Inc., you will oversee the day-to-day activities of the Workforce Management team. Your primary responsibility will be to provide excellent service while maintaining reports, plans, and recommendations for Operations. You will develop strategies based on company policies to ensure success and...

Job Summary:We are seeking an experienced LOA Benefits Admin to support our workforce management team at E-team Workforce Private Corporation. The successful candidate will be responsible for processing LOA requests, providing guidance to employees, and maintaining accurate records of employee leave balances and statuses.Key Responsibilities:Process LOA...

Our company provides world-class outsourcing solutions across various industries, enabling businesses to operate efficiently and with agility.The Workforce Optimization Manager is responsible for creating and executing workforce strategies to maximize productivity and resource utilization across multiple global sites. This role demands a strategic thinker...

Job Overview:As a workforce manager at ESOL IT Services Inc., you will be responsible for leading our contact center team. Your primary goal will be to optimize workforce operations and drive continuous improvement while maintaining high levels of customer satisfaction.Responsibilities:The successful candidate will have a proven track record of managing...

The ideal candidate will possess exceptional leadership skills, experience in workforce management, and a passion for delivering outstanding customer service.Develop and Implement Effective Workforce Management StrategiesEnsure High Levels of Customer Satisfaction through Proactive Issue ResolutionCollaborate with Colleagues to Achieve Business...

Lead Job DescriptionLone Wolf Technologies is seeking a seasoned Workforce Management Lead to lead our workforce management efforts. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to optimize resource allocation and utilization.Main Objectives:Strategic Planning: Develop and implement strategic...

About This RoleWe are seeking a highly skilled Workforce Analyst to join our team at Enshored Inc. As a Workforce Analyst, you will play a critical role in developing and implementing strategic workforce management approaches that drive excellence in service delivery.Key Responsibilities:Analyze workforce trends and projections to develop plans aligning with...

Job SummaryWe are seeking a skilled Workforce Operations Manager to join our team at VXI Global Holdings B.V. (Philippines). In this role, you will be responsible for ensuring Call Center Operations support is maintained within service level agreements for all Accounts.The ideal candidate will have 3-6 years of managerial experience in workforce management,...

Job SummaryWe are looking for a highly skilled Workforce Management Specialist to join our team. In this role, you will be responsible for managing the workforce across multiple locations to ensure optimal performance.Key ResponsibilitiesMonitor and manage intraday staffing levelsManage staff levels across multiple serversDevelop and implement strategies to...

YONDU INC. is seeking a skilled Workforce Resource Manager to optimize the efficiency and productivity of the technology workforce.About the Role:This role involves workforce planning, resource allocation, and performance analysis to ensure that technology efforts/projects are executed with precision and in alignment with organizational...

About the Role:We are seeking an experienced workforce manager to join our team at ESOL IT Services Inc. As a key member of our contact center leadership team, you will play a critical role in driving business success through effective workforce management. Your primary responsibilities will include:Key Responsibilities:Manage a team of workforce analysts...

About the RoleThe Workforce Assistant Manager is responsible for overseeing and developing a workforce management team that creates efficient schedules to handle workload and effectively manages real-time operations, communicating performance results.Key responsibilities include leading, developing, and coaching a team of workforce analysts and schedulers,...

Shift: Shifting ScheduleSalary: 35K Max RateTarget Start Date: ASAPRequirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will...

Job SummaryWe are seeking a highly skilled Healthcare Workforce Manager Lead to join our team at GGIS Services. This is an excellent opportunity for an experienced professional to lead our workforce management efforts in the healthcare sector.The successful candidate will be responsible for managing daily operations, developing strategies to improve...

We are seeking a talented Software Developer - Eteam Workforce to join our team. As a key member of our organization, you will be responsible for developing high-quality software solutions using ServiceNow, specifically in the ITSM module. A strong background in JavaScript and a minimum of 2+ years of hands-on experience with ServiceNow development are...

About RingCentralRingCentral is a US-based company that provides cloud-based unified communications and collaboration solutions to businesses worldwide. Our mission is to empower employees to work more efficiently, effectively, and collaboratively, regardless of their location or device.Job DescriptionThe Resource Planner will be responsible for providing...

Job Overview:eClerx Philippines, Inc. is a leading provider of business process outsourcing solutions. We are currently seeking a qualified Workforce Supervisor to join our team. In this role, you will be responsible for managing the day-to-day activities of the Workforce Management team. Your primary objective will be to provide excellent service while...

We are Seeking a highly motivated and experienced Workforce Management to join our team.Job Description/ Responsibilities-Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.-Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of...

We are Seeking a highly motivated and experienced Workforce Management to join our team.Job Description/ Responsibilities-Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.-Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of...

Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to...