Supervisory Workforce Leader

2 days ago


Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time
About the Role:
eClerx Philippines, Inc. is seeking a highly skilled Workforce Supervisor to join our team. In this role, you will be responsible for overseeing the day-to-day activities of the Workforce Management team. Your primary focus will be on providing excellent service while preparing and maintaining reports, plans, and recommendations for Operations. You will also be responsible for developing strategies based on company policies to ensure success and maintain a positive work environment.

Main Responsibilities:
  1. Create and maintain reports, including Capacity Planning and Schedule Interval Report.
  2. Develop and implement plans to improve workforce management processes.
  3. Manage a team of Workforce specialists to achieve performance goals and targets.
  4. Collaborate with other departments to optimize workflows and reduce workload.


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