Workforce Planning Expert

7 days ago


Manila, National Capital Region, Philippines Optum Full time

Optum National Capital Region, Philippines is a leading healthcare services company that delivers high-quality care to patients across the country. We are seeking an experienced Workforce Planning Expert to join our team.

Job Summary

The Real-Time Analyst will be responsible for planning, scheduling, and managing staffing levels in real-time. This involves analyzing workforce metrics to provide data-driven insights for internal and external talent pool assessments, headcount reviews, forecasting, and business scenario planning.

Key Responsibilities:
  • Analyzing and interpreting workforce metrics to optimize staffing levels.
  • Collaborating with business leaders to review existing and future workforce needs.
  • Developing and implementing workforce planning initiatives to scale the evolving workforce.

Requirements:

  • Minimum of 1 year of experience as a Real-Time Analyst in a BPO environment.
  • Proficiency in Workforce Management (WFM) tools such as NICE IEX, Aspect, and Microsoft Excel.


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