Team Manager for Workforce Performance
4 days ago
eClerx Philippines, Inc. is seeking a highly motivated and experienced Workforce Supervisor to join our team. The successful candidate will be responsible for managing a team of Workforce specialists and ensuring that they are working efficiently and effectively.
Main Responsibilities- To lead and manage a team of Workforce specialists to achieve high performance and productivity.
- To develop and implement effective workforce strategies that meet business objectives.
- To maintain accurate and up-to-date records and reports related to workforce management.
- To communicate effectively with all levels of management and stakeholders.
- Graduate of any 4-year course.
- At least 3-5 years of experience in Workforce Management in a supervisory capacity.
- Strong leadership and communication skills.
- Experience in handling Voice and Backoffice accounts and reports.
- Core competency in end-to-end workforce management (forecasting, planning, scheduling, real-time management, and capacity planning).
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Performance Optimization Specialist
12 hours ago
Manila, National Capital Region, Philippines E-team Workforce Private Corporation Full timeJob SummaryeTeam Workforce Private Corporation is seeking a highly skilled Quality Assurance Expert - Performance and Resilience to join our team. As a key member of our organization, you will be responsible for ensuring the highest standards of quality and performance in our products and services.About UsWe are a leading provider of high-volume staffing,...
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Quality Engineer-Performance
16 hours ago
Manila, National Capital Region, Philippines E-team Workforce Private Corporation Full timeQuality Engineer - Performance & Resilience ManagementWe need someone who will do performance testing.How do your skills match this job?Your application will include the following questions:How many years' experience do you have as a Quality Engineer?How many years' experience do you have as a Tester?eTeam was formed in 1999 with the goal of becoming the...
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Software Performance Analyst
12 hours ago
Manila, National Capital Region, Philippines E-team Workforce Private Corporation Full timeAbout the CompanyeTeam Workforce Private Corporation is a leading provider of high-volume staffing, SOW, and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada, and India.Our MissionTo be among the top suppliers for structured contingent workforce and SOW programs.Why Join UsOpportunity to work with a...
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Workforce Management Team Lead
4 days ago
Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full timeJob OverviewWe are seeking a highly skilled Workforce Supervisor to join our team at eClerx Philippines, Inc. The successful candidate will be responsible for overseeing the day-to-day activities of the Workforce Management team while providing excellent service.Main ResponsibilitiesCreate and maintain reports such as Capacity Planning, Schedule Interval...
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Workforce Management Team Lead
16 hours ago
Manila, National Capital Region, Philippines Carelon Global Solutions Full timeJob Description:The Workforce Assistant Manager is responsible for supervising and developing a workforce management team that creates effective schedules to handle the workload, efficiently manages real-time operations, and communicates performance results. This role involves leading, developing, and coaching a team of workforce analysts and schedulers....
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Resilience Engineer
12 hours ago
Manila, National Capital Region, Philippines E-team Workforce Private Corporation Full timeJob DescriptioneTeam Workforce Private Corporation is seeking a highly skilled Software Performance Analyst to join our team. As a key member of our organization, you will be responsible for evaluating and optimizing system performance to ensure seamless delivery of services.About UsWe are a leading provider of high-volume staffing, SOW, and pay rolling...
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Workforce Manager
5 days ago
Manila, National Capital Region, Philippines WNS Global Services, Inc. Full timeJob Description:The WFM Deputy Manager is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS) to support data-driven decision-making. This role involves analyzing workforce data, developing staffing strategies, and implementing effective workforce management practices to enhance productivity and efficiency.Coaches...
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Workforce Management
3 weeks ago
Manila, National Capital Region, Philippines Neksjob Corporation Full time1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
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Workforce Manager
5 days ago
Manila, National Capital Region, Philippines Transcom Worldwide (Philippines), Inc. Full timeTranscom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real-time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team...
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Workforce Team Lead
2 days ago
Manila, National Capital Region, Philippines Remitly Full timeJob OverviewWe are seeking a highly skilled and experienced Workforce Manager to join our team at Remitly. As a key member of our Global Workforce Operations team, you will be responsible for ensuring that our operations are properly staffed to deliver exceptional customer experiences while meeting investor satisfaction requirements.This role requires a...
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Workforce Management Specialist
5 days ago
Manila, National Capital Region, Philippines WNS Global Services, Inc. Full timeJob SummaryThe WFM Deputy Manager is responsible for overseeing key workforce management processes to support data-driven decision-making.Analyzes workforce data to develop effective staffing strategies.Implements efficient workforce management practices to enhance productivity.Coaches team members and conducts regular performance feedback...
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Performance Marketing Manager
4 hours ago
Manila, National Capital Region, Philippines TEAM LEWIS Full timeAbout TEAM LEWISWe are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award-winning campaigns, expanding client relationships into new markets or services, and making strategic acquisitions. TEAM LEWIS has won many prestigious...
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Workforce Management Strategist
12 hours ago
Manila, National Capital Region, Philippines Firstsource Solutions Limited Full timeAbout the roleJob DescriptionWe are seeking a talented and experienced Senior Manager to join our dynamic team at Firstsource Solutions Limited.In this full-time role, you will play a crucial part in overseeing and optimizing our workforce management processes, ensuring we deliver exceptional customer service and operational...
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Senior Team Lead
5 days ago
Manila, National Capital Region, Philippines WNS Global Services, Inc. Full timeKey ResponsibilitiesThe WFM Deputy Manager will be responsible for:Coaching team members and conducting regular performance feedback sessions.Establishing team's performance indicators and analyzing compliance and risk.Developing action plans to resolve service delivery and/or service level issues.Providing end-to-end services to multiple campaigns or...
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Revenue Cycle Manager
12 hours ago
Manila, National Capital Region, Philippines E-team Workforce Private Corporation Full timeWe are seeking a highly skilled Revenue Cycle Manager to join our team at E-team Workforce Private Corporation. As a key member of our revenue cycle management team, you will play a crucial role in analyzing and improving our clients' financial operations.Key Responsibilities:Analyze business requirements and translate them into technical solutionsDevelop...
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Workforce Management Supervisor
3 weeks ago
Manila, National Capital Region, Philippines Neksjob Corporation Full timeShift: Shifting ScheduleSalary: 35K Max RateTarget Start Date: ASAPRequirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will...
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Workforce Management
4 weeks ago
Manila, National Capital Region, Philippines Neksjob Full timeWe are Seeking a highly motivated and experienced Workforce Management to join our team.Job Description/ Responsibilities-Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.-Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of...
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Global Workforce Planning Manager
4 hours ago
Manila, National Capital Region, Philippines Support Services Group Full timeAt Support Services Group, we deliver world-class outsourcing solutions across a diverse set of industries, empowering businesses to operate efficiently and with agility. Our focus is on innovation, operational excellence, and a people-driven culture that values collaboration and strategic thinking.The Global Workforce Planning Manager is responsible for...
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Workforce Management Analyst
2 weeks ago
Manila, National Capital Region, Philippines Neksjob Corporation Full timeSupport & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to...
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Workforce Operations Manager
4 days ago
Manila, National Capital Region, Philippines Remitly Full timeJob DescriptionWe are seeking a highly skilled Workforce Operations Manager to join our team at Remitly. In this role, you will be responsible for ensuring the best experience for all customers.You will help ensure Remitly's operations globally are rightly staffed to deliver the right experience to our customer, while keeping a close check on investor...