Team Manager for Workforce Performance

4 days ago


Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time
Job Description

eClerx Philippines, Inc. is seeking a highly motivated and experienced Workforce Supervisor to join our team. The successful candidate will be responsible for managing a team of Workforce specialists and ensuring that they are working efficiently and effectively.

Main Responsibilities
  • To lead and manage a team of Workforce specialists to achieve high performance and productivity.
  • To develop and implement effective workforce strategies that meet business objectives.
  • To maintain accurate and up-to-date records and reports related to workforce management.
  • To communicate effectively with all levels of management and stakeholders.
Requirements
  • Graduate of any 4-year course.
  • At least 3-5 years of experience in Workforce Management in a supervisory capacity.
  • Strong leadership and communication skills.
  • Experience in handling Voice and Backoffice accounts and reports.
  • Core competency in end-to-end workforce management (forecasting, planning, scheduling, real-time management, and capacity planning).


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