Workforce Manager

2 days ago


Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time
Job Description:
As a Workforce Supervisor at eClerx Philippines, Inc., you will oversee the day-to-day activities of the Workforce Management team. Your primary responsibility will be to provide excellent service while maintaining reports, plans, and recommendations for Operations. You will develop strategies based on company policies to ensure success and maintain a positive work environment.

Key Responsibilities:
  • Create and maintain reports such as Capacity Planning, Schedule Interval Report, and other workforce-related reports.
  • Manage a group of Workforce specialists to meet performance goals, attendance, and productivity expectations.
  • Make decisions on escalated workforce issues.
  • Communicate with other departments to improve processes and minimize workloads.


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