Workforce Planning Analyst

Optum National Capital Region, Philippines is a leading healthcare services company that delivers high-quality care to patients across the country. We are seeking an experienced Workforce Planning Expert to join our team.Job SummaryThe Real-Time Analyst will be responsible for planning, scheduling, and managing staffing levels in real-time. This involves...

Job Description:We are seeking a highly skilled workforce manager to join our team at ESOL IT Services Inc. As a key member of our contact center leadership team, you will be responsible for leading our workforce management efforts. Your primary responsibilities will include:Key Responsibilities:Lead a team of workforce analysts and/or leaders to ensure...

Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to...

OverviewRingCentral/Acquire BPO is a global provider of cloud-unified communications and collaboration solutions. We are committed to delivering exceptional customer experiences and are seeking a highly skilled Workforce Planning Specialist to join our team.The successful candidate will be responsible for providing optimal workforce planning for various...

Workforce Analyst (Remote, Morning Shift) - Can Start ASAPThe staff is responsible for optimizing workforce utilization, ensuring effective scheduling, and maintaining a balance between operational efficiency and employee satisfaction within Consumer and Enterprise. The ideal candidate will have experience in workforce planning, real-time management, and...

Trinity Workforce Solutions Inc. is a dynamic company that requires a skilled Business Financial Analyst to join our team. As a Business Financial Analyst, you will be responsible for providing financial analysis and advice to business leaders to drive informed decision-making.About the Role:The successful candidate will be responsible for analyzing...

DUTIES AND RESPONSIBILITIESInformation Management: Acquires an in-depth understanding of the client's business model, policies, and procedures in relation to Enshored. Collaborates with senior leadership to implement operations-wide strategic priorities and program initiatives aimed at achieving excellence in service delivery.Planning/Forecasting: Analyze...

Job Summary:We are seeking a skilled and experienced workforce manager to lead our team in the contact center environment. The ideal candidate will oversee workforce operations, drive continuous improvement, and provide excellent leadership. This role requires strong technical expertise, exceptional communication skills, and a keen eye for detail.Key...

Job Description:The WFM Deputy Manager is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS) to support data-driven decision-making. This role involves analyzing workforce data, developing staffing strategies, and implementing effective workforce management practices to enhance productivity and efficiency.Coaches...

Job Overview:As a workforce manager at ESOL IT Services Inc., you will be responsible for leading our contact center team. Your primary goal will be to optimize workforce operations and drive continuous improvement while maintaining high levels of customer satisfaction.Responsibilities:The successful candidate will have a proven track record of managing...

About the Role:We are seeking an experienced workforce manager to join our team at ESOL IT Services Inc. As a key member of our contact center leadership team, you will play a critical role in driving business success through effective workforce management. Your primary responsibilities will include:Key Responsibilities:Manage a team of workforce analysts...

Job SummaryThe WFM Deputy Manager is responsible for overseeing key workforce management processes to support data-driven decision-making.Analyzes workforce data to develop effective staffing strategies.Implements efficient workforce management practices to enhance productivity.Coaches team members and conducts regular performance feedback...

Optum National Capital Region, Philippines is a leading healthcare services company that delivers high-quality care to patients across the country. We are seeking an experienced Data Analyst Specialist to join our team.Job SummaryThe Real-Time Analyst will be responsible for planning, scheduling, and managing staffing levels in real-time. This involves...

1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...

1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...

Company Overview:At Optum, we are committed to delivering high-quality services that exceed our clients' expectations. As a Workforce Management Capacity Strategist, you will join a team dedicated to providing innovative solutions that meet the evolving needs of our clients.Our company culture values collaboration, innovation, and customer satisfaction,...

Are you ready to unleash your potential in a dynamic and growing organization? At Ubiquity, we're seeking a skilled Workforce Analyst to join our team and contribute to driving business success through strategic workforce management.We pride ourselves on being a company that values its employees and provides opportunities for growth and development. Our...

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real-time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team...

The Future of IT Consulting AwaitsWe are seeking a skilled Workforce Planning Manager to join our team at Emapta Philippines. As a key member of our organization, you will play a pivotal role in shaping the future of IT consulting, driving growth, and delivering exceptional results.Job Description:Collaborate with Technology Delivery Managers to ensure...

About the Role:This Workforce Management Analyst will play a crucial role in managing capacity planning and forecasting for assigned clients at Cognizant Technology Solutions Philippines Inc. The candidate will analyze contact volumes, AHT, impact events, occupancy, and contact center staffing activities to provide valuable insights and make informed...