ServiceNow Architect

14 hours ago

Davao City, Davao, Philippines beBeeServicenow Full time ₱800,000 - ₱1,200,000

Senior ServiceNow Architect

About the Role

We are seeking a highly skilled Senior ServiceNow Architect to join our IT team. This is a senior-level position that requires expertise in Configuration Management and strategic direction for the administration, support, and maintenance of core ITSM (Incident, Problem, Knowledge, Change, and Request Management and CMDB), ITOM Discovery (SCCM, JAMF, Qualys) and HAM.

Key Responsibilities:
  • Research and analyze business requirements to develop conceptual and detailed designs to meet business needs, develop, enhance, and manage configurations in ServiceNow, and test and support the rollout of solutions.
  • Provide advanced-level assistance to ServiceNow admins for day-to-day operations/support cases.
  • Lead the development and deployment of new integrations with internal/external systems.
  • Interface regularly with team members providing quality ServiceNow end user support, while delivering exceptional customer service.
  • Engage in all aspects of Agile development, including understanding business requirements and testing support to analyze and mitigate issues.
  • Participate in code reviews and change management processes to develop and implement new applications and updates to existing applications.
  • Perform Tier-3 support activities and tasks for ServiceNow as required.
Requirements:
  • Bachelor's degree in technology or equivalent experience required.
  • 6-8+ years in an IT environment with strong IT Service Management experience and a solid understanding of ITIL.
  • 5-7+ years of ServiceNow experience in administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance.
  • 5-7+ years proficiency in customizing ServiceNow through form customizations, business rules, workflows, client scripts, script includes, UI policies/actions, security rules, and other ServiceNow constructs.
  • Mastery of ServiceNow Core Modules, including ITSM (Incident, Problem, Change, Knowledge, and Request) and ITAM (including CMDB and HAM).
  • Strong understanding of CSDM and CMDB, including integrating and importing data using ITOM discovery tools (SCCM, JAMF, Qualys).
Desirable Skills:
  • ServiceNow CSA certification.
  • Advanced ServiceNow Administration.
  • Background and experience in Server Administration.
  • SecOps and Integrated Risk Management module experience.
  • Experience using SDLC and/or Agile development methodology.
  • SharePoint experience.
Benefits:
  • A competitive salary package.
  • Ongoing training and development opportunities.
  • The opportunity to work with a dynamic and collaborative team.
  • A positive and inclusive work environment.
Others:
  • This role is based in [location].
  • The ideal candidate will be flexible and able to adapt to changing priorities and challenges.
  • Applications close on [date].

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