ServiceNow Solutions Architect

3 days ago

Makati City, National Capital Region, Philippines beBeeExpert Full time ₱900,000 - ₱1,200,000

Delivering operational excellence is a key priority for this role. As a seasoned ServiceNow expert, you will be responsible for implementing and optimizing ServiceNow solutions across multiple modules to drive business outcomes.

Key Responsibilities
  • Managed Services Operations: Provide ongoing support for ServiceNow modules, including incident resolution, problem management, service request fulfillment, and change management.
  • Integration Support: Maintain and troubleshoot integrations with enterprise systems using REST, SOAP, and Integration Hub to ensure seamless data flow and compliance.
  • Stakeholder Collaboration: Work with IT, business, and vendor teams to gather requirements, provide technical guidance, and deliver training on ServiceNow features to drive adoption.

For this position, we require a deep understanding of ServiceNow modules, a strong background in managed services, and the ability to collaborate with diverse stakeholders in a large enterprise environment.

Experience with ServiceNow Flow Designer, Workflow Editor, and Now Assist for automation and process optimization is highly valued.

A ServiceNow Certified System Administrator is mandatory, and at least two ServiceNow certifications are highly preferred.

The ideal candidate will have:

  • Expertise in ServiceNow modules: ITxM (Incident, Problem, Change, Service Request, ITOM, ITBM), CSM (Case Management, Customer Portal), HRSD (Employee Service Center, Onboarding), IRM (GRC, Risk Management), SecOps (Vulnerability Response, Threat Intelligence), and SPM (Portfolio and Project Management).
  • Strong knowledge of integrations using REST, SOAP, and ServiceNow IntegrationHub.
  • 10+ years of experience in ServiceNow administration, development, or architecture, with at least 7 years focused on managed services or support/enhancement roles.

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