Multilingual Customer Advocate Opportunity

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerService Full time $45,000 - $70,000
Customer Service Representative Job Description

This is a highly rewarding opportunity for individuals who are passionate about delivering exceptional customer service and support.

Job Summary

As a Customer Service Representative, you will be the first point of contact for our clients, handling inbound inquiries, resolving customer issues, and providing timely and accurate resolutions.

Our ideal candidate will possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and colleagues.

Key Responsibilities:
  • Handle Inbound Calls: Respond to customer inquiries in a professional and courteous manner, ensuring that customers receive timely and accurate resolutions to their issues.
  • Resolve Customer Issues: Utilize problem-solving skills to resolve customer complaints and concerns, escalating complex issues to supervisors when necessary.
  • Document Interactions: Accurately document customer interactions and claims in CRM systems, maintaining high levels of accuracy and attention to detail.
  • Stay Current on Program Updates: Attend training sessions and team meetings to stay current on program updates, new products, and services.
Candidate Qualifications:
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent, with a strong focus on communication and interpersonal skills.
  • Excellent Communication Skills: Demonstrate excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
  • Basic Proficiency in Microsoft Office Suite: Possess basic proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
  • Reliable and Punctual: Display a reliable and punctual work ethic, with the ability to work independently and as part of a team.
Preferred Qualifications:
  • 1+ Year of Customer Service Experience: Possess 1+ year of experience in customer service, technical support, or a related field, with a strong focus on communication and problem-solving skills.
  • Experience Working on State or Federal Programs: Have experience working on state or federal programs, with a strong understanding of program requirements and regulations.
What We Offer:
  • Competitive Compensation: Receive competitive compensation and benefits packages, designed to grow with you over time.
  • HMO Plus Dependent and Dental Coverage: Enjoy comprehensive health insurance, including HMO plus dependent and dental coverage.
  • Free Meal During Training: Receive a free meal during training, demonstrating our commitment to your well-being and success.
  • Career Growth and Learning: Pursue career growth and learning opportunities, with access to training sessions, mentorship programs, and professional development resources.
Physical Requirements:

This role operates in a professional office environment, requiring long periods of sitting/standing while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment:
  • Must Be Authorized to Work: Must be authorized to work in the country where the job is based.
  • Willingness to Submit Background Investigation: Must be willing to submit to a Level II background investigation with a fingerprint.
  • Willingness to Submit Drug Screening: Must be willing to submit to drug screening.

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