Customer Experience Advocate
2 weeks ago
Senior Technical Support Specialist
">We are seeking a skilled and experienced professional to deliver exceptional support experiences to our customers. As a key member of our customer success organization, you will be responsible for providing timely and effective solutions to customer inquiries and issues.
">Main Responsibilities:
">- Provide ongoing training and guidance on product features, updates, and best practices to help customers maximize the value of our SaaS platform.
- Identify and escalate complex issues to senior members of the customer success or technical teams, ensuring efficient and seamless problem resolution.
- Gather and communicate customer feedback to support continuous improvement and innovation.
Requirements:
">- A minimum of three years' experience in a Customer Success, Support, or Account Management role within a SaaS environment is required.
- Experience in training, mentoring, or leading team members, including cross-functional or technical teams is essential.
- Proven experience in a customer-facing role with strong ability to troubleshoot and resolve issues with a customer-focused approach is necessary.
Benefits:
">This role offers the opportunity to work with a dynamic team and contribute to the growth and success of our customers.
">What We're Looking For:
">We are looking for a dedicated and results-driven individual who can provide exceptional support experiences to our customers.
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