Customer Success Advocate

2 weeks ago

Imus, Calabarzon, Philippines beBeeSupport Full time $38,125 - $54,150
Join Our Team

We are seeking a talented and driven professional to join our team as a Technical Support Specialist. In this role, you will provide expert support on various products, troubleshoot technical challenges via live chat and tickets, and contribute to different teams or projects that enhance the customer experience.


The ideal candidate will have excellent communication skills, a strong understanding of web hosting fundamental concepts, and experience in customer support in tech or SaaS environments. They should be fluent in English and proficient in content management platforms, hosting control panels, email services, domain management systems, and customer support platforms.


Responsibilities:

  • Provide expert support on various products via live chat and tickets
  • Troubleshoot technical challenges of varying complexity
  • Contribute to different teams or projects to enhance the customer experience
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support

Requirements:

  • Fluent English (C1 or native) written and spoken
  • Experience in customer support in tech or SaaS environments
  • Strong understanding of web hosting fundamental concepts
  • Proficient in content management platforms, hosting control panels, email services, domain management systems, and customer support platforms

What We Offer:

  • Limited learning opportunities: 3-week trainings in technology, product, and communication knowledge
  • Access to platforms like Reforge and Scribd
  • Global conferences
  • Feedback culture
  • Digital libraries and industry-leading subscriptions
  • Internal mobility and growth with a team eager to share knowledge and support your success

About Us:

We are a fast-paced and dynamic organization that values innovation, customer satisfaction, and teamwork. We believe in creating a positive and supportive work environment that allows our employees to grow and succeed.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


Key Information:

  • We provide guidance for company culture, products, and operations
  • This is an opportunity that requires availability for providing services during night hours in your time zone, as well as rotation-based availability, including some weekend days
  • You will need a workspace with reliable high-speed internet connection

We look forward to reviewing your application and discussing this opportunity further.

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