Senior Customer Advocate

We are seeking a seasoned Customer Success Manager Sr to join our team. This role will play a key part in championing our enterprise customers and driving quantifiable value through our products and services.

This is an exciting opportunity for a customer-focused professional to leverage their expertise in SaaS industry, HR tech or Payroll industry, and build strong relationships with stakeholders across the business internally and externally.

You will be responsible for developing joint customer success plans, reviewing and maintaining such assets, and facilitating executive success reviews. Additionally, you will conduct regular customer meetings, orchestrate partnerships with sales teams, services teams, and partners to ensure success of Dayforce opportunities within the customer base, and proactively identify revenue opportunities and leads.

This role requires a strong customer management, commercial, technical, and business acumen combined with passion and strength for building executive level customer relationships.

You will also lead preparation and presentation of business proposals, analyze commercial data, and make commercially sustainable recommendations. Generating revenue as required from existing customer base by recommending/promoting value added services, participating in sales performance incentive programs, and developing account and territory plans for designated customers, maximizing growth potential, customer maturity progression, improving retention and on time renewals, and securing advocates and referenceable customers.

Maintaining a high level of customer retention rate based on strong customer satisfaction, making sure customers are reference-able for new sales prospects, operational excellence and ongoing improvement of managing and maintaining up-to-date customer contracts and renewals, reflecting the services engaged for and the expectations of the customers, acting as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing customer's expectations, anticipating customers' future requirements and providing broader industry/vertical/geo insights based on external and internal information, maintaining customer details in Salesforce and help evolve our CRM setup to meet ongoing changing needs of the business.

The ideal candidate will have 7+ years' experience in a customer-facing role or equivalent combination of education and related experience, foundational knowledge of customer success in SaaS industry, HR tech or Payroll industry, ability to build relationships with a number of stakeholders across the business internally and externally, executive presence, confidence and credibility, excellent communication skills in English, written and verbal, proficiency in using MS Office, Salesforce CRM or similar tool, and ability to manage multiple, concurrent engagements and prioritize competing priorities.

• Strong customer management skills
• Commercial, technical, and business acumen
• Executive presence, confidence and credibility
• Excellent communication skills in English, written and verbal
• Proficiency in using MS Office, Salesforce CRM or similar tool

We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits.

We encourage individuals to apply based on their passions and provide opportunities for personal and professional growth.

We are an equal opportunity employer and consider all individuals and what makes them unique.

Fraudulent Recruiting: Beware of fraudulent recruiting. Legitimate contacts will use an email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process.