Technology Expert

2 weeks ago

Imus, Calabarzon, Philippines beBeeMandarin Full time ₱5,500,000 - ₱6,200,000

Mandarin Technology Support Specialist

">Role Overview

This role involves managing and resolving inquiries received via phone, email, and internal case transfer. You will work with a global team, handling client and internal partner inquiries across multiple products and lines of business.

Key Responsibilities
  • Take full ownership of inquiries and provide timely resolution via phone, email, and internal case transfer.
  • Accurately document and follow up on all inquiries.
  • Advocate for clients to ensure their needs are met when working with business partners.
  • Troubleshoot and investigate client connectivity issues, processing failures, and transactional inquiries.
  • Proactively reach out to clients and internal partners to address processing errors or platform changes.
  • Monitor the group mailbox and assign email inquiries requiring investigation.
  • Troubleshoot file transmission problems for rejected files, connectivity, and security-related errors.
  • Partner with leadership, team members, and business partners to resolve client issues and meet business goals.
  • Support the development and maintenance of policies, procedures, and training materials.
  • Develop business and application knowledge to ensure continued effectiveness in the role.
Required Skills and Qualifications
  • Strong verbal and written communication skills in English and Mandarin: business-level proficiency in Mandarin is required, alongside fluent English.
  • Minimum 5 years of Customer Service experience.
  • Minimum 2 years of Technical Support experience.
  • Self-motivated and self-managing, demonstrating sound judgment and effective decision-making.
  • Effective analytical approach and complex problem-solving skills.
  • Ability to perform a broad range of tasks and project assignments concurrently through effective prioritization.
  • Maintain awareness of multiple work streams simultaneously.
  • Ability to work outside of normal coverage hours as needed (including weekends and holidays).
  • Ability to work remotely.
About Us

We value diversity and inclusion and are an equal opportunity employer. We provide reasonable accommodations for applicants and employees with religious practices, beliefs, or disability needs.

Job Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Information Technology

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