Customer Service Advocate

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerSupport Full time $18,000 - $24,000
Job Description

As a dedicated customer service representative, you will play a pivotal role in supporting our customers throughout their journey with our software. You'll possess deep expertise in our product and deliver engaging training sessions via webinars or online group sessions.

You'll work closely with internal teams to escalate and resolve customer issues effectively, collaborating with Customer Success Managers and the Operations team to align our service level with company strategy.

Additionally, you'll identify recurring issues and gather customer feedback to contribute to product improvement.

Assisting the broader Customer Success team with various ad-hoc client projects such as usage and adoption reporting is also a key responsibility of this role.

Required Skills and Qualifications
  • Bachelor's degree.
  • Familiarity with influencer marketing platforms is a plus.
  • 2+ years of experience in SaaS customer support, Marketing, Communications, or Client Services.
  • Exceptional written and verbal communication skills are essential for supporting clients across multiple channels.
  • Must have the ability to tailor communication to different audiences and simplify complex topics.
  • Demonstrated proficiency in public speaking and delivering compelling presentations.
  • Strong analytical skills, adept at using Microsoft Excel or Google Sheets.
  • Genuine passion for technology and a keen interest in exploring product intricacies.
  • Essential qualities include self-motivation, quick learning ability, resourcefulness, attention to detail, and a collaborative mindset.
Benefits

This position offers a unique opportunity to grow professionally and personally, working in a dynamic and supportive environment.

With a strong emphasis on teamwork and collaboration, we provide an ideal setting for individuals who thrive in a fast-paced and ever-evolving landscape.

By joining our team, you'll have the chance to develop new skills, take on new challenges, and make meaningful contributions to our continued success.

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