Service Excellence Advocate

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerSupport Full time $90,000 - $110,000
Key Position: Service Excellence Advocate

We seek a high-performing individual to lead customer service initiatives, delivering exceptional support experiences and aligning with business objectives.

Primary Responsibilities:
  • Drive and manage the customer service function to deliver top-notch support experiences for clients and partners
  • Develop and implement customer service strategies, policies, and standards that meet business goals and customer expectations
  • Monitor and analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership
  • Handle escalated customer issues and complaints with professionalism and urgency, ensuring timely resolution and customer satisfaction

Collaboration is key; you will work closely with cross-functional teams to resolve customer pain points and enhance platform usability.

The ideal candidate will possess strong problem-solving skills, excellent communication and interpersonal abilities, and a data-driven mindset to interpret support metrics and drive actionable improvements.

Essential Qualifications:
  • Minimum 6 years of experience in customer service, preferably in a tech or SaaS company, including at least 2 years in a managerial or team lead role
  • Strong understanding of customer service practices and customer journey management within tech or SaaS companies
  • Previous experience in the insurance or InsurTech space is highly valued
  • Proven track record of leading and scaling customer service operations in a fast-paced environment

Our organization offers a competitive compensation package, flexible leave arrangements, and a remote work allowance. If you are a motivated and customer-focused professional seeking new challenges, please submit your application.

About Our Organization:
  • Leading global no-code insurance platform for health, life, and P&C
  • Partnering with major insurance enterprises worldwide
  • Diverse international team of over 120 professionals from 30 nationalities working remotely globally

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