Hotel Receptionist

7 hours ago


Manila, National Capital Region, Philippines Hotel Okura Manila Full time
Job Summary

The Hotel Receptionist is responsible for serving as the guests' first point of contact and managing all aspects of their accommodation.

Key Responsibilities
  1. Perform all check-in and check-out tasks, ensuring a seamless experience for guests.
  2. Manage online and phone reservations, handling all inquiries and requests in a professional manner.
  3. Inform customers about payment methods and verify their credit card data, maintaining confidentiality and security.
  4. Register guests, collecting necessary information, and welcome them upon arrival, assigning rooms and ensuring a warm welcome.
  5. Provide information about the hotel, available rooms, rates, and amenities, highlighting the unique features and services offered.
  6. Respond to clients' complaints in a timely and professional manner, resolving issues and maintaining a positive attitude.
  7. Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
  8. Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
  9. Upsell additional facilities and services when appropriate, promoting the hotel's offerings and enhancing the guest experience.
  10. Maintain updated records of bookings and payments, ensuring accurate and efficient management of guest data.
Requirements
  • Self-confidence and strong communication skills to effectively interact with guests and colleagues.
  • Strong computer skills and proficiency in hotel management systems, such as Opera PMS.
  • A minimum of 1-2 years of experience in a similar customer-focused environment, preferably in the hotel or retail industry.
  • Reliable transportation and flexibility to work a variety of shifts, including holidays and weekends.
  • Strong attention to detail and commitment to exceptional service in any situation.
  • Ability to maintain a positive and professional attitude when handling all situations.

  • Hotel Receptionist

    2 weeks ago


    Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    Job Title: Hotel Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Receptionist to join our team at Hotel Okura Manila.Key Responsibilities:Provide exceptional customer service to guests, responding to inquiries and resolving issues in a timely and professional manner.Manage front desk operations, including checking in and out...

  • Hotel Receptionist

    2 weeks ago


    Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    Job Title: Reservation AgentWe are seeking a highly organized and detail-oriented Reservation Agent to join our team at Hotel Okura Manila.Key Responsibilities:Serve guests by greeting, welcoming, and directing them appropriately.Answer and screen incoming phone calls, providing basic information as needed.Receive and sort daily mail, deliveries, and...


  • Manila, National Capital Region, Philippines JMM hotel Full time

    Job Title: Frontdesk/ ReceptionistAbout the Role:The Front Desk Receptionist is the first point of contact at JMM hotel, responsible for providing exceptional customer service and ensuring a smooth experience for visitors and guests.Key Responsibilities:Greet and sign in visitors, ensuring a warm and welcoming atmosphereReceive and sort mail, ensuring timely...


  • Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    Hotel Receptionist Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Hotel Okura Manila. As the first point of contact for our guests, you will be responsible for managing all aspects of their accommodation, ensuring a seamless and enjoyable experience.Key Responsibilities:Perform all check-in and...


  • Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    Hotel Receptionist Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Hotel Okura Manila. As the first point of contact for our guests, you will be responsible for managing all aspects of their accommodation, ensuring a seamless and enjoyable experience.Key Responsibilities:Perform all check-in and...


  • Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    Hotel Receptionist Job DescriptionWe are seeking a skilled Hotel Receptionist to serve as the primary point of contact for our guests and manage all aspects of their accommodation.Key Responsibilities:Perform all check-in and check-out tasks efficiently and accurately.Manage online and phone reservations, ensuring seamless guest experiences.Inform customers...


  • Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    Hotel Receptionist Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Hotel Okura Manila. As the first point of contact for our guests, you will be responsible for managing all aspects of their accommodation, ensuring a seamless and enjoyable experience.Key Responsibilities:Perform all check-in and...

  • Hotel Receptionist

    2 weeks ago


    Manila, National Capital Region, Philippines TahjNsdmm Management Full time

    Job Title: Front Desk OfficerWe are seeking a highly skilled and experienced Front Desk Officer to join our team at Tahj/Nsdmm Management.Job SummaryThe successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth and efficient experience for our guests.Key ResponsibilitiesProvide...


  • Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    Hotel Receptionist Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Hotel Okura Manila. As the first point of contact for our guests, you will be responsible for managing all aspects of their accommodation, ensuring a seamless and enjoyable experience.Key Responsibilities:Perform all check-in and...


  • Manila, National Capital Region, Philippines JMM hotel Full time

    About the RoleAt JMM hotel, we are looking for an exceptional Front Desk Receptionist to join our team. As a key contact for visitors, you will be responsible for creating a positive first impression of our hotel. Your primary duties will include greeting and signing in visitors, receiving and sorting mail, and coordinating office activities.Key...


  • Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    Job SummaryWe are seeking a skilled and detail-oriented Front Desk Receptionist to join our team at Hotel Okura Manila. As a key member of our front office team, the successful candidate will be responsible for providing exceptional customer service, handling administrative tasks, and ensuring the smooth operation of our reception area.Key...


  • Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    Job Title: ReceptionistWe are seeking a highly organized and detail-oriented Receptionist to join our team at Hotel Okura Manila.Key Responsibilities:Provide exceptional customer service to guests and visitors, ensuring a warm and welcoming experience.Manage incoming phone calls, respond to inquiries, and direct visitors to the appropriate personnel or...


  • Manila, National Capital Region, Philippines JMM hotel Full time

    Front Desk Receptionist Role at JMM HotelWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at JMM Hotel. As the first point of contact for our guests and visitors, you will be responsible for creating a warm and welcoming atmosphere.Key Responsibilities:Greet and sign in visitors, ensuring a smooth and efficient...


  • Manila, National Capital Region, Philippines REGENCY GRAND SUITES Full time

    Job Title: Hotel ReceptionistWe are seeking a highly skilled and experienced Receptionist to join our team at Regency Grand Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our valued guests.Key Responsibilities:Greet and welcome guests, responding to...


  • Manila, National Capital Region, Philippines REGENCY GRAND SUITES Full time

    Job Title: Hotel ReceptionistWe are seeking a highly skilled and experienced Receptionist to join our team at Regency Grand Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Greet and welcome guests, responding to their...


  • Manila, National Capital Region, Philippines REGENCY GRAND SUITES Full time

    Receptionist Job DescriptionWe are seeking a highly skilled and organized Receptionist to join our team at Regency Grand Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Welcoming and checking in guests, allocating rooms,...


  • Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    Job Title: Reservation AgentAbout the Role:We are seeking a highly organized and detail-oriented Reservation Agent to join our team at Hotel Okura Manila. As a key member of our front office, you will be responsible for providing exceptional customer service, handling administrative tasks, and ensuring a seamless guest experience.Responsibilities:Serve...


  • Manila, National Capital Region, Philippines Solaire Resort Full time

    Job SummaryAt Solaire Resort, we are seeking a highly organized and communicative Hotel Receptionist to join our team. The successful candidate will be responsible for providing exceptional customer service, managing reservations, and ensuring a smooth check-in and check-out process for our guests.Duties and Responsibilities• Assign guests to suitable...


  • Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    Job Title: Reservation AgentWe are seeking a highly organized and detail-oriented Reservation Agent to join our team at Hotel Okura Manila.Key Responsibilities:Provide exceptional customer service by greeting and welcoming guests, directing them to their destinations, and announcing their arrival.Answer and screen incoming phone calls, providing basic...

  • Front Desk Associate

    2 weeks ago


    Manila, National Capital Region, Philippines REGENCY GRAND SUITES Full time

    Job Title: ReceptionistWe are seeking a highly skilled and experienced Receptionist to join our team at Regency Grand Suites.Key Responsibilities:Greet and welcome hotel guests, providing a warm and friendly atmosphere.Manage the front desk, handling guest inquiries, and resolving any issues that may arise.Coordinate room assignments, key distribution, and...