Hotel Front Desk Associate

1 day ago


Manila, National Capital Region, Philippines REGENCY GRAND SUITES Full time
Job Title: Hotel Receptionist

We are seeking a highly skilled and experienced Receptionist to join our team at Regency Grand Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Greet and welcome guests, responding to their queries and concerns in a professional and courteous manner.
  • Allocate rooms and hand over keys to guests, ensuring a seamless check-in process.
  • Provide information about hotel facilities, services, and amenities, ensuring guests have a comprehensive understanding of what we offer.
  • Pass on messages to guests and take mail for posting, ensuring all communication is handled efficiently.
  • Maintain an orderly front desk, ensuring all necessary documents and materials are readily available.
  • Operate computer programs and multi-line phone systems, handling guest inquiries and resolving issues in a timely manner.
  • Maintain accurate guest records and book reservations, ensuring all information is up-to-date and secure.
  • Perform basic cashier and bookkeeping responsibilities, ensuring all financial transactions are accurate and secure.
Requirements:
  • A polite and professional manner, with a high standard of personal presentation.
  • Excellent verbal and written communication skills, with a good telephone manner.
  • Customer service skills, patience, and tact, with the ability to remain calm and well-organized under pressure.

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