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Business Development Manager

2 weeks ago

Manila, National Capital Region, Philippines Celigo Full time

Celigo's Vision:

Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Our purpose-built tools, such as runtime AI and prebuilt integrations, are designed to resolve the biggest integration challenges, making Celigo easier to maintain.

As an Account Manager, you will be responsible for managing and expanding our customer base, ensuring high levels of customer satisfaction, and driving customer success. You will work closely with customers to understand their needs, ensure they are getting the most out of our solutions, and drive revenue growth through upselling, cross-selling, and renewals.

Key Responsibilities:
  • Customer Relationship Management: Develop and maintain strong, long-lasting relationships with accounts. Act as the primary point of contact for customers, addressing their needs and ensuring their satisfaction with Celigo's solutions.
  • Sales Acumen: Identify opportunities for growth within existing accounts to meet or exceed sales targets, and drive revenue through upselling, cross-selling, and renewals.
  • Account Growth: Identify opportunities for growth within existing accounts. Develop and execute account plans to achieve sales targets and increase account value.
  • Customer Advisor & Advocacy: Understand customers' business processes and needs. Provide expert guidance on how Celigo's solutions can address their challenges and improve their operations.
  • Renewal Management: Manage the contract renewal process, ensuring high renewal rates and customer retention. Proactively address any issues that may impact customer satisfaction and retention.
  • Cross-functional Collaboration: Collaborate with internal teams such as Customer Success, Product, Support, and Finance to ensure a seamless customer experience.
  • Problem Solving, Reporting and Analysis: Maintain accurate account records and track key metrics. Leverage tools like Salesforce and Clari to provide regular reports on account status, forecasts, and customer feedback to management.

Why Celigo?

  • We are a recognized leader in AI.
  • Remote-first culture.
  • Competitive compensation.
  • High-growth, collaborative, and inclusive work environment.
  • Generous benefits package.