Account Growth Manager

2 days ago


Manila, National Capital Region, Philippines Wing Assistant Full time
Job Responsibilities

This position requires a solution-driven individual who can act as a trusted consultant to our customers. The responsibilities include:

  1. Becoming the primary contact post-sales by conducting a thorough customer onboarding process and taking ownership of the account's health post-implementation.
  2. Preparing the account to be billable by ensuring the customer starts using our service, accessing the Wing platform, and delegating tasks.
  3. Building a goal plan for the customer focused on short and long-term growth, identifying ways Wing can support those goals.
  4. Proactively managing relationships between virtual assistants and clients during and post-onboarding.
  5. Managing all inbound customer communications, organizing, escalating, and resolving issues appropriately.


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