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Account Growth Strategist

2 weeks ago

Manila, National Capital Region, Philippines N-able Technologies Ltd. Full time
Job Overview

N-able Technologies Ltd. is a global software company that turns IT possibilities into capabilities. We are seeking an experienced Account Growth Strategist to lead our customer success team and drive the achievement of retention and growth targets within our existing customer base.

You will collaborate closely with sales, partner success leadership, and cross-functional teams to develop scalable strategies, optimize team performance, and elevate customer satisfaction.

Key Responsibilities
  • Develop and implement strategies to meet retention, growth, and customer success objectives across the partner base.
  • Monitor team performance against KPIs, identify trends, and adjust tactics to optimize results.
Customer Relationship Management
  • Oversee key partner relationships, stepping in to support high-priority accounts or escalations when needed.
  • Foster a culture of customer-centricity, ensuring the team maintains long-term technical and business-level relationships with partner stakeholders.

The ideal candidate will have 5-7 years of relevant work experience in customer-facing roles such as renewals, sales, customer success, customer support, sales engineering, or account management, and 3+ years leading or managing customer success and/or account management teams.