Customer Service Liaison
1 day ago
At Ayuda Business Management solution Inc, we're looking for a highly skilled and experienced Customer Service Liaison to join our team.
About the RoleThe primary responsibility of this role is to provide exceptional customer service and support to our clients through various communication channels.
This includes managing large volumes of incoming calls, generating sales leads, identifying and addressing customers' needs, and building strong relationships with them.
You will be expected to work closely with our sales team to meet personal and customer service targets, handle customer complaints in a professional manner, and maintain accurate records of customer interactions.
To succeed in this role, you must have excellent communication and phone handling skills, as well as the ability to multitask, prioritize, and manage your time effectively.
Familiarity with CRM systems and practices is also highly desirable.
We're looking for someone who is customer-oriented, adaptable, and has a proven track record of over-achieving quota.
About YouTo be successful in this role, you'll need:
- 6/12 months working experience in the BPO industry
- Proven customer support experience or experience as a Client Service Representative
- A strong track record of over-achieving quota
- Excellent phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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