Telecommunications Customer Service Liaison
1 day ago
We are a leading telecommunications company dedicated to providing exceptional customer service and support.
Salary Information:
- Salary Package: ₱25,000 per month
Job Description:
Key Responsibilities- Manage incoming calls and customer inquiries regarding phone or mobile phone services, billing concerns or promo packages.
- Identify and assess customers' needs to achieve satisfaction.
- Evaluate and address customer complaints in a timely manner.
- Ensure all calls are logged in the system for proper monitoring and closure.
Qualifications and Requirements
- Certified Service Engineer (CSE) or Certified Call Center Engineer (CCE) with proof of employment (COE/Payslip)
- Typing Speed: 25 words per minute
Work Setup and Location
- Work Set up: Onsite
- Site: McKinley, Taguig
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