Telecommunications Customer Service Liaison

1 day ago


Taguig, National Capital Region, Philippines Neksjob Philippines Full time
About Neksjob Philippines

We are a leading telecommunications company dedicated to providing exceptional customer service and support.

Salary Information:

  • Salary Package: ₱25,000 per month

Job Description:

Key Responsibilities
  • Manage incoming calls and customer inquiries regarding phone or mobile phone services, billing concerns or promo packages.
  • Identify and assess customers' needs to achieve satisfaction.
  • Evaluate and address customer complaints in a timely manner.
  • Ensure all calls are logged in the system for proper monitoring and closure.

Qualifications and Requirements

  • Certified Service Engineer (CSE) or Certified Call Center Engineer (CCE) with proof of employment (COE/Payslip)
  • Typing Speed: 25 words per minute

Work Setup and Location

  • Work Set up: Onsite
  • Site: McKinley, Taguig


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