Patient Advocate Role
22 hours ago
Role Description:
New Patient Team RepresentativeThis position is responsible for supporting patients at the beginning of their care journey. Key responsibilities include processing new patient referrals, verifying insurance eligibility, and coordinating with patients, providers, and internal teams.
The ideal candidate will have experience in insurance verification and authorization, strong knowledge of Medicare, Medicaid, and commercial insurance, as well as excellent attention to detail and organization skills.
Key Responsibilities:- Process new patient referrals and ensure accurate and complete documentation
- Verify insurance eligibility and keep referral logs updated
- Upload, track, and organize medical documents in the system
- Coordinate with patients, providers, and internal teams via phone, chat, and email
- Handle faxes, tasks, and provider requests promptly and with precision
- Keep patients on schedule by ensuring evaluation appointments are set up correctly
- 2+ years of experience in insurance verification and authorization
- Strong knowledge of Medicare, Medicaid, and commercial insurance
- Excellent attention to detail, organization, and time management
- Proficient with Microsoft Office (Word & Excel) and comfortable with EMR systems
- Professional communication skills and ability to remain calm under pressure
- Competitive salary commensurate with experience
- Opportunities for professional development and growth
- Work in a dynamic and supportive team environment
- Make a meaningful impact by helping to build and strengthen families
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