Patient Advocate Specialist
2 days ago
We are seeking a detail-oriented and compassionate individual to serve as a Patient Care Navigator.
This role is ideal for someone with a strong understanding of the healthcare system and patient care processes, who can provide exceptional support and guidance to patients throughout their treatment journey.
As a Patient Care Navigator, you will be responsible for coordinating care, addressing inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for.
- Key Responsibilities:
- Act as the primary point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
- Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
- Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
- Essential Skills and Qualifications:
- Excellent written and verbal communication skills in English (neutral accent preferred)
- 2+ years of experience in customer service, healthcare support, or care navigation roles
- Strong understanding of the healthcare system and patient care processes
- Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
- Strong attention to detail with the ability to manage multi-step patient processes efficiently
- Compassionate, patient-centered approach with emotional resilience in fast-paced situations
- Generous Package:
- Fully remote work arrangement
- Monday to Friday, 11:00AM - 8:00PM EST work schedule
- Ample paid time off to rest and recharge
- HMO coverage after 3 months
- Ongoing access to resources for professional growth
- Flexible hours that support a healthy work-life balance
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