Patient Services Representative

4 weeks ago

Cagayan de Oro, Northern Mindanao, Philippines Harris Computer Full time

Are you passionate about helping others and delivering exceptional service? As a Patient Services Representative, you'll play a key role in ensuring patients receive the care and support they need. In this role, you'll address patient inquiries and concerns with empathy and efficiency, acting as a vital connection between patients, their families, and medical professionals.

We're seeking detail-oriented individuals with a strong understanding of healthcare policies and procedures, who are dedicated to providing outstanding service. If you thrive in a fast-paced environment and want to make a positive impact, we'd love to have you on our team

Key Responsibilities:

  • Engage with Patients
    Answer incoming calls professionally, assist with queries, and address concerns to ensure a positive patient experience.

  • Billing and Collections
    Collect outstanding balances and assist patients with billing-related inquiries.

  • Coordinate with Third Parties
    Support insurance companies and other entities with patient account-related questions.

  • Proactive Outreach
    Place outbound collection calls to follow up on patient accounts.

  • Team Collaboration
    Cross-train and support your team to ensure seamless operations and task continuity.

  • Maintain Confidentiality
    Uphold HIPAA guidelines to protect patient health information.

  • Exhibit Professionalism
    Demonstrate reliability, punctuality, and alignment with company values and goals.

Qualifications

  • High school diploma required; associate or bachelor's degree preferred

  • Experience in a healthcare or customer service setting is an advantage

  • Strong communication and interpersonal skills

  • Basic understanding of medical billing, insurance processes, and HIPAA regulations

  • Ability to handle confidential information with integrity and discretion

  • Organized, detail-oriented, and able to multitask in a fast-paced environment

  • Familiarity with healthcare systems or contact center software is a plus

Why Join Us?

  • Work in a supportive and collaborative environment

  • Make a meaningful impact on patients' healthcare journeys

  • Gain valuable experience in the healthcare industry

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