Patient Care Coordinator
22 hours ago
We are seeking a highly skilled Medical Administrative Assistant to provide exceptional patient care through efficient communication and administrative support. The ideal candidate will be responsible for managing high volumes of incoming calls, coordinating appointments, and responding to first-line inquiries in a timely and accurate manner.
Key Responsibilities:
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- Respond promptly and accurately to patients via phone and email, ensuring clear and concise communication.
- Coordinate appointments across multiple practitioners and time zones, utilizing effective prioritization techniques to manage workload efficiently.
- Monitor various communication channels, guaranteeing timely responses and prioritizing urgent queries to maintain optimal service delivery.
- Verify patient registration details and update patient information in the patient management system, ensuring accuracy and adherence to established protocols.
- Coordinate follow-up appointments, recall systems, and administrative workflows that support clinical staff members.
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- Bachelor's degree in Administration or a related field is preferred.
- Previous experience in a remote receptionist, administration, or customer service role is essential.
- Excellent verbal and written communication skills with a professional and friendly tone are required.
- Strong time management and multitasking abilities, combined with a calm and solutions-focused approach, are necessary.
- Proficiency in patient management software and Microsoft Office (Outlook, Word, Excel) is mandatory.
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