Cloud Technical Support Specialist

2 weeks ago


Pasay, National Capital Region, Philippines JK Network Services Full time
Job Title: Cloud Technical Support

Job Summary

We are seeking a skilled Cloud Technical Support professional to join our team at JK Network Services. As a Cloud Technical Support specialist, you will be responsible for providing top-notch technical support to our clients, resolving technical issues, and ensuring seamless operations.

Responsibilities


  • Resolve technical issues related to Microsoft OS and cloud-based software
  • Troubleshoot database updates, new program installations, and server migrations
  • Resolve technical escalations from the Product Support phone or chat team
  • Schedule and conduct follow-up calls with clients regarding ongoing technical concerns
  • Meet or exceed center metrics and service level agreements


Requirements


  • High school graduate with 1-2 years of experience in customer service/support roles
  • 1-2 years of application-based support experience
  • Experience with cloud-based software
  • Willingness to work night shifts
  • Ability to start immediately


Benefits


  • Peripherals provided
  • HMO/Insurance
  • Company perks
  • Salary increase
  • Full-time employment


Recruitment Process: HR Interview, Technical Assessment, Hiring Manager Interview

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