Cloud Technical Support Specialist
2 weeks ago
Job Summary
We are seeking a skilled Cloud Technical Support professional to join our team at JK Network Services. As a Cloud Technical Support specialist, you will be responsible for providing top-notch technical support to our clients, resolving technical issues, and ensuring seamless operations.
Responsibilities
- Resolve technical issues related to Microsoft OS and cloud-based software
- Troubleshoot database updates, new program installations, and server migrations
- Resolve technical escalations from the Product Support phone or chat team
- Schedule and conduct follow-up calls with clients regarding ongoing technical concerns
- Meet or exceed center metrics and service level agreements
Requirements
- High school graduate with 1-2 years of experience in customer service/support roles
- 1-2 years of application-based support experience
- Experience with cloud-based software
- Willingness to work night shifts
- Ability to start immediately
Benefits
- Peripherals provided
- HMO/Insurance
- Company perks
- Salary increase
- Full-time employment
Recruitment Process: HR Interview, Technical Assessment, Hiring Manager Interview
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