Technical Support Specialist

1 month ago


Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Title: Technical Support Representative

At Manpower Core Group Inc., we are seeking a highly skilled Technical Support Representative to join our team.

Key Responsibilities:
  • Provide exceptional technical support to customers via email, chat, and phone.
  • Guide customers through the setup process and troubleshoot technical issues.
  • Collaborate with our engineering team to resolve complex technical issues.
  • Identify, document, and follow up with engineers on product bugs and features.
  • Update knowledge base and troubleshooting documentation for internal and customer use.
  • Act as a liaison between engineering, customer success, and sales teams on technical issues affecting business needs.
Requirements:
  • Fluent in English.
  • Excellent written and verbal communication skills.
  • Previous experience in a client-facing technical role for a product business.
  • Strong problem-solving, decision-making, and critical-thinking skills.
  • Professional, courteous, and committed to providing amazing customer support.
  • Open-minded, positive, and keen to learn.
  • Great attitude, team player.
  • Willing to work flexible hours.
  • Keen to mentor and help train junior team members.
  • College degree.
  • Knowledge of IP Telephony.
  • Experience diagnosing QoS issues.
  • Experience with call center technology such as IVRs.
  • Experience with Salesforce as an admin or developer.
Compensation:

26,000-35,000/month

Onsite

Night shift



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