Technical Support Specialist
1 month ago
At Manpower Core Group Inc., we are seeking a highly skilled Technical Support Representative to join our team.
Key Responsibilities:- Provide exceptional technical support to customers via email, chat, and phone.
- Guide customers through the setup process and troubleshoot technical issues.
- Collaborate with our engineering team to resolve complex technical issues.
- Identify, document, and follow up with engineers on product bugs and features.
- Update knowledge base and troubleshooting documentation for internal and customer use.
- Act as a liaison between engineering, customer success, and sales teams on technical issues affecting business needs.
- Fluent in English.
- Excellent written and verbal communication skills.
- Previous experience in a client-facing technical role for a product business.
- Strong problem-solving, decision-making, and critical-thinking skills.
- Professional, courteous, and committed to providing amazing customer support.
- Open-minded, positive, and keen to learn.
- Great attitude, team player.
- Willing to work flexible hours.
- Keen to mentor and help train junior team members.
- College degree.
- Knowledge of IP Telephony.
- Experience diagnosing QoS issues.
- Experience with call center technology such as IVRs.
- Experience with Salesforce as an admin or developer.
26,000-35,000/month
Onsite
Night shift
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