Technical Support Specialist

4 weeks ago


Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Title: Technical Support Representative

At Manpower Core Group Inc., we are seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional technical support to our customers via email, chat, and phone.

Key Responsibilities:
  • Answer technical support requests and provide timely resolutions to customer issues
  • Collaborate with our engineering team to resolve complex technical issues
  • Document and follow up on product bugs and features
  • Update knowledge base and troubleshooting documentation
  • Act as a liaison between engineering, customer success, and sales teams
Requirements:
  • Fluent in English
  • Excellent written and verbal communication skills
  • Previous experience in a client-facing technical role
  • Strong problem-solving, decision-making, and critical-thinking skills
  • Professional, courteous, and committed to providing excellent customer support
  • Open-minded, positive, and keen to learn
  • Great attitude, team player
  • Willing to work flexible hours
  • Keen to mentor and help train junior team members
  • College degree
  • Knowledge of IP Telephony
  • Experience diagnosing QoS issues
  • Experience with call center technology such as IVRs
  • Experience with Salesforce as an admin or developer
What We Offer:
  • Competitive salary: 26,000-35,000/month
  • Onsite work arrangement
  • Night shift schedule


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