Customer Connection Specialist

2 days ago

Calamba, Calabarzon, Philippines beBeeDedication Full time $100,000 - $120,000
Customer Success Role

About our company, we are a cutting-edge Ai-powered customer communications platform. We empower businesses to build stronger customer connections using real-time, Ai-driven insights.

Our goal is to elevate every conversation with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills.

As a key member of our team, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements. You will establish quick rapport and situational awareness in customer interactions.

Key Responsibilities:
  • Lead all post-sales activities for our customers through strong relationship-building, product knowledge, planning, and execution.
  • Act as the voice of the customer within our organization. As the owner of the customer relationship, you will work cross-functionally with Sales, Marketing, Product, Engineering, and Data Science to ensure a consistent and strong customer message is embedded in everything we do.
  • Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
  • Retain long-term partnerships with customers by independently renewing successful customers.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution.
  • Track accounts to identify churn risks and work proactively to mitigate those risks.
Required Skills and Qualifications:
  • 1-5 years of experience in Customer Success.
  • Experience with telecommunication or SaaS providers required.
  • A real passion for providing top-notch account management.
  • Excellent time management and organizational skills with the ability to track numerous details.
  • A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.
Why Join Us?

We believe in investing in our people. We offer competitive benefits and perks, alongside a robust training program that helps you reach your full potential. Our offices are designed to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture ensures every employee feels valued and empowered to contribute to our collective success.

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