Multilingual Customer Service Professional
7 hours ago
We are seeking a highly skilled and bilingual support specialist to join our team. As a French-Speaking Customer Support Specialist, you will serve as the first point of contact for French-speaking customers via inbound calls, live chat, and email.
About the RoleYou will provide prompt, clear, and helpful responses to inquiries, delivering support in both French and English through voice and chat. Your primary objective is to deliver exceptional customer experiences by resolving issues efficiently and effectively.
Main Responsibilities- Customer Support: Deliver outstanding support in French and English through voice and chat, ensuring that customer inquiries are resolved promptly and professionally.
- Troubleshooting: Troubleshoot and resolve customer issues with professionalism and urgency, using your technical expertise to find solutions.
- Relationship Building: Build strong relationships with customers by personalizing each interaction, understanding their needs, and providing tailored solutions.
- Team Collaboration: Collaborate with teammates to ensure consistent, high-quality service, sharing knowledge and best practices to improve processes.
- A minimum of 1 year of remote/online experience in customer service or a similar role.
- Experience with bilingual customer support is an advantage.
- Excellent written and verbal communication skills in both French and English.
- Able to work independently and as part of a team.
- A personal computer or laptop with a minimum i5 processor.
- A stable internet connection with at least 15 Mbps upload and download speeds.
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