Customer Experience Champion

1 day ago

Calamba, Calabarzon, Philippines beBeeSupport Full time $40,000 - $60,000
Customer Support Specialist Job Description

At SimpleTexting, we're seeking a skilled Customer Support Specialist to provide top-notch assistance to our customers. The ideal candidate is comfortable adapting quickly and passionate about delivering exceptional service.

Responsibilities:
  • You'll be the primary point of contact for customer inquiries and issues, providing timely and accurate solutions via online chat, email, and phone calls.
  • Clarify customer needs, determine causes, select and explain the best solution, then follow-up to ensure the issue is resolved.
  • Maintain compliance by ensuring our customers adhere to responsible texting practices.
  • Contribute to writing excellent help documentation for internal use and customer reference.
  • Escalate technical issues to our support team as needed.
  • Participate in specialized projects and develop expertise in our product.
Required Qualifications:
  • English is your primary language, with secondary languages being an asset.
  • At least one year of experience in live chat customer support for software or SaaS platforms (or equivalent).
  • Ability to translate complex technical ideas into clear, non-technical language.
  • Critical thinking, communication, and creative problem-solving skills are essential.
  • Self-starter with a positive attitude and ability to adapt to a growing team.
  • Highly organized, with strong project management and prioritization skills.
Bonus Points:
  • Bachelor's degree in a related field is preferred.
  • Two or more years of customer support experience is highly valued.
Work Environment:

Remote work available within US hours, allowing for flexibility and work-life balance.

About Our Company:

We're a leading web-based platform for SMS marketing and business texting. Our software empowers organizations to engage with their audiences through text messages. Thousands of businesses rely on us to connect with their customers.

Our values – Dream big, Win together, Keep it simple, and Make it happen – drive our success and create a collaborative work environment.

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