Customer Experience Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeTechnical Full time ₱2,000 - ₱2,500

Key Position

We are seeking a highly skilled Customer Support Specialist to join our remote team. The ideal candidate will have excellent communication skills, be proactive, and possess a strong problem-solving ability.

This role operates in three rotating shifts (00:00–08:00 | 08:00–16:00 | 16:00–00:00), including weekends and holidays.

Responsibilities:

  • Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
  • Troubleshoot and resolve technical or account-related issues
  • Use translation tools effectively (such as Google Translate or built-in platform features) to support non-English speaking users
  • Provide clear instructions and solutions in a friendly, patient, and professional manner
  • Escalate complex issues to the appropriate technical teams when needed
  • Accurately log customer interactions and feedback for quality and improvement
  • Collaborate with teammates across time zones to maintain seamless 24/7 support

Requirements:

  • At least 1 year of experience in customer or technical support (remote or on-site)
  • Fluent in English (written and verbal); additional languages are a plus
  • Willing and available to work in rotating shifts, including overnight, weekends, and holidays
  • Confident using and switching between support systems and translation functionalities
  • Strong problem-solving skills and a calm approach under pressure
  • Reliable internet connection and a distraction-free work environment

Benefits:

  • Competitive compensation
  • Supportive and collaborative team culture
  • Training and career development opportunities
  • Opportunity to work with a modern tech stack and innovative products

About the Role

The Customer Support Specialist will play a key role in ensuring that customers receive timely and effective support. This position requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

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